Frequently Asked Questions

Yes. Our skincare is crafted from botanical, organic ingredients and is free from harsh chemicals, parabens, and synthetic fragrances. Each formula uses plant-based actives, vitamins, and antioxidants to hydrate, soothe, and protect.

All products are handcrafted in small batches in New Zealand. Our story began in South Africa (2017) and moved to New Zealand in 2019, embracing locally sourced botanicals.

No synthetic additives. Our base cream is 99% natural with 1% preservative where needed (ECOCERT-approved, broad-spectrum).

No animal testing. Many formulas are plant-based; some include honey. If you’re strictly vegan, please check each ingredient list.

We choose ingredients for purity and efficacy, including organic coffee, cinnamon, raw native honey, coconut oil, ginger and locally sourced NZ botanicals where possible.

Yes—our formulas are designed to be gentle and soothing. Patch-test first (especially if you have nut allergies).

Some products contain nut oils (e.g., sweet almond oil). Please review ingredients carefully and consult your healthcare provider if unsure.

Use 2–3× weekly on damp skin. Gently massage in circular motions and rinse thoroughly. Avoid use during sensitivity or rosacea flare-ups.

No artificial fragrances—any scent comes naturally from the ingredients (e.g., cinnamon, coffee, honey).

Our formulas are natural and free from harsh chemicals, but skin can be more reactive. Please consult your healthcare provider first.

Keep in a cool, dry place away from direct sunlight and close lids tightly. Typical PAO (after opening) is ~12 months.

Targeted, plant-based actives for toning & firming, natural retinol alternatives, and repair & restoration—while staying true to our natural ethos.

No—we currently ship within New Zealand only. Rates and timeframes differ between North & South Island (see Shipping Policy).

Use the skincare consultation chat on our site, our Contact page, or email hello@lisahkhayil.com.